Last Updated: October 2, 2026
PingTrix is operated by Aadil Sayyed, trading as PingTrix. This policy applies to monthly and annual PingTrix subscriptions purchased on the web.
Our order process is conducted by our online reseller Paddle.com. Paddle is the merchant of record for web purchases and handles payment, tax, receipts, subscription management, and approved refunds.
Except where applicable law provides otherwise, transactions are generally non-refundable. Paddle may review a refund request made within 14 days of the original purchase or subscription renewal and may approve a full or partial refund at its discretion. Product usage, the reason for the request, fraud risk, and applicable consumer rights may be considered.
If PingTrix is faulty, materially different from its description, or unavailable for an unreasonable period, contact us so we can investigate and help resolve the issue. This policy does not limit mandatory consumer rights.
You may cancel a subscription at any time through the management link in your purchase email or the relevant app store. Cancellation prevents the next renewal. Access normally continues through the end of the paid billing period, and unused time is not automatically refunded.
For a web purchase, visit Paddle Buyer Support or use the manage-transaction link in your Paddle receipt. Include the purchase email address and transaction number. You may also contact support@pingtrix.com for product assistance.
For a Google Play or Apple App Store purchase, request a refund through the store that processed the purchase. Store refund rules and decisions apply.
When a subscription purchase is refunded, premium access may end immediately. Keep a separate copy of any information you need before requesting a refund.